Error Management and Response

This page provides detail on how to use Ideon's API endpoints for error visibility, management and response

Mapping and Implementation Guide

A full guide on the schema and endpoints is provided here.

This includes:

Use-cases

The main use-cases for error management are:

Viewing Errors

  • Distribute errors and make them visible to various parties in your organization

    • Use coverage period id to determine and partition access for a given user in your interface

Resolving & Maintaining Errors

  • Comment or view current comments

  • Resolve an error and provide a message to describe the resolution

  • Link up associated member maintenance or user actions such as:

    • Sending updated demographic information

    • Sending new or updated coverage information

    • Raising a system enhancement due to systematic issue

Designing an Error Management Interface

There are four endpoints available for error management:

A full mapping guide is provided here.

Consider some of the Design Questions provided to better understand the scope of your development.

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The steps necessary to resolve an error will differ based on your integration and system. In your user interface for error management, ensure that a user can:

  • View the error message

  • View any error comments that may have been sent by Ideon

  • Return an error to the Ideon team

  • Add a comment to an error that is a pending or returned error

  • Resend a member's updated or missing demographic, coverage information

  • Resolve an error and provide a resolution message

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