Discrepancy Standard Messages

Standard enrollment discpreancy messages generated by Ideon

Ideon ingests carrier error messages, then uses carrier-specific rulesets to apply standardized messages. The first table of messages below are ones that are assigned to the platform at default.

The second table of messages is for messages that are visibile to the platform, but assigned to Ideon at default.

Please note, additional messages may be added periodically.

Standard Message	Parameter	Severity
Earnings
The platform has reported an earnings effective date that conflicts with the carrier's reported value. Please confirm the earnings effective date. (Earnings units displayed in cents)	earnings_effective_date	Warning
The platform has reported an annual earnings amount that conflicts with the carrier's reported value. Please confirm the annual earnings. (Earnings units displayed in cents)	annual_earnings	Warning
The platform has not reported an annual earnings amount, but the carrier requires a value. Please provide an annual earning amount. (Earnings units displayed in cents)	annual_earnings	Failure
Demographics
The platform has reported a birth date that is invalid according to the carrier's rules. Please provide a valid birth date.	birth_date	Failure
The platform has reported a birth date that conflicts with the carrier's reported value. Please confirm the member's birth date.	birth_date	Failure
The platform has reported an email address that is invalid according to the carrier's rules. Please provide a valid email address	emails	Failure
The platform has reported an email address that conflicts with the carrier's reported value. Please confirm the email address.	emails	Info
The platform has reported an email address, but the carrier has not reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	emails	Info
The platform has not reported an email address, but the carrier has reported a value. Please provide an email address.	emails	Info
The platform has reported a social security number that is invalid according to the carrier's rules. Please provide a valid social security number	social_security_number	Failure
The platform has reported a social security number that conflicts with the carrier's reported value. Please confirm the social security number.	social_security_number	Failure
Carrier requires copy of Social Security card. Please follow up directly with carrier.	social_security_number	Failure
The platform has reported a residential address that conflicts with the carrier's reported value. Please confirm the address.	residential_address	Warning
The platform has reported an address that is invalid according to the carrier's rules. Please provide a valid address.	residential_address	Failure
The address value provided is missing one or more of the following pieces: Street #, Street Name, City, State, Zip Code. Please verify and update with complete address.	residential_address	Warning
The platform has reported a phone number that conflicts with the carrier's reported value. Please confirm the phone number.	phone_numbers	Info
The platform has reported a phone number, but the carrier has not reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	phone_numbers	Info
The platform has not reported a phone number, but the carrier has a value. Please provide a phone number.	phone_numbers	Info
The platform has reported an employment status that conflicts with the carrier's reported value. Please confirm the employment status	employment_status	Failure
The platform has reported a benefit status that conflicts with the carrier's reported value. Please confirm the member's benefit status.	employment_status	Warning
Member's hours worked is less than the minimum hours for group Short-Term Disability coverage.	employment_status	Failure
The platform has reported a gender that conflicts with the carrier's reported value. Please confirm the gender.	gender	Info
gender must be male or female	gender	Failure
Coverage
This coverage is missing a bundled plan that accompanies it. Please add accompanying plan.	coverage	Warning
The requested change cannot be made, as it is outside of the carrier's retro guidelines.	coverage	Failure
The reinstatement request cannot be processed, as it exceeds the retro guidelines for this carrier. Please send with a valid effective date, or contact the carrier to pursue a retro exception.	coverage	Failure
The reinstatement could not be processed, as this member is not on record as being previously terminated. Please review transaction type.	coverage	Failure
The platform has reported a plan selection that is invalid according to the carrier's rules. Please provide a valid plan election for the member's benefit class.	coverage	Failure
The platform has reported a plan selection that conflicts with the carrier's reported value. Please confirm the plan selection.	coverage	Failure
The platform has reported an active coverage for this plan, but the carrier has not reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	coverage	Failure
The platform has not reported this member with active coverage, but the carrier has reported a value. Please add this member to platform.	coverage	Warning
The platform has not reported the subscriber with active coverage, but the carrier has reported a value. Please add this member to platform.	coverage	Failure
The platform has not reported a required coverage, but the carrier requires an election. Please provide an active coverage.	coverage	Failure
The platform has not reported a plan selection, but the carrier has reported a value. Please confirm and add the plan selection.	coverage	Warning
The platform has not reported active coverage for this member, but the carrier has reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	coverage	Failure
The platform has not reported active coverage for this dependent, but the carrier has reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	coverage	Failure
The platform has not reported active coverage, but the carrier has reported a value. If the coverage should be active, please add it to the platform. If it should not be active, please provide a termination date.	coverage	Warning
The carrier requires the member to submit a form answering additional eligibility questions in order to elect this product. Please provide documentation or work with the Ideon and Carrier teams to complete this process.	coverage	Failure
The assigned network ID for this member is invalid for coverage	coverage	Failure
Member is previously terminated. Please confirm plan dates and resend as reinstatement if necessary.	coverage	Failure
COBRA
Missing or mismatched member information on the COBRA file. Please review and update all relevant COBRA values.	coverage	Warning
Carrier requires copy(s) of payment documentation showing that the employee has been paying for the COBRA coverage without a lapse.	coverage	Warning
Carrier requires at least one day of coverage in the prior plan to enroll the member in COBRA coverage. Please confirm or update the coverages for the member.	coverage	Failure
Dependent
This dependent has reached or will soon reach the maximum age limit. If this dependent has a medical condition which qualifies them for coverage after the age of 26, please contact the carrier to provide documentation.	dependent	Info
The platform has reported this dependent with active coverage, but the carrier has not reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	dependent	Info
The platform has reported a subscriber relationship that conflicts with the carrier's reported value. Please confirm the subscriber relationship.	dependent	Warning
The platform has reported a plan selection that is invalid according to the carrier's rules. Please confirm the plan selection.	dependent	Failure
The platform has reported a dependent add date that conflicts with the carrier's reported value. Please confirm the dependent add date.	dependent	Warning
The platform has not reported a dependent with active coverage, but the carrier has reported a value. If the dependent should be enrolled, please add their active coverages to the platform. If the dependent should not be enrolled, please provide a termination date for their coverages.	dependent	Warning
The member has indicated multiple dependents as spouse or domestic partner. Please provide a single spouse or domestic partner.	dependent	Failure
The dependent is not eligible for any non-COBRA benefit without a member election. Please confirm the status of all covered members in the family and provide updated coverages.	dependent	Failure
A change to the subscriber's record has invalidated this dependent's eligibility.	dependent	Failure
Employment Start and End Dates
The platform has reported an employment end date the conflicts with the carrier's reported value. Please confirm the employment end date.	employment_end_date	Warning
The platform has reported an employment start date that is invalid according to the carrier's rules. Please provide a valid employment start date.	employment_start_date	Failure
The platform has reported an employment start date that conflicts with the carrier's reported value. Please confirm the employment start date.	employment_start_date	Warning
Plan Start and End Dates
The platform has reported a plan end date that conflicts with the carrier's reported value. Please confirm the plan end date.	plan_end_date	Failure
The platform has reported a benefit end date for this plan that is invalid according to the carrier's rules. Please provide a valid benefit end date.	plan_end_date	Failure
The platform has reported a benefit end date for this plan that conflicts with the carrier's value.	plan_end_date	Info
The platform has reported a benefit end date for this plan, but the carrier has not reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	plan_end_date	Failure
The platform has not reported a benefit end date for this plan, but the carrier has reported a value. If the carrier date is correct, please update the date on the platform. If the coverage should be active, please reach out to the carrier to request a reinstatement.	plan_end_date	Warning
The platform has reported a plan start date that conflicts with the carrier's reported value. Please confirm the plan start date.	plan_start_date	Failure
The platform has reported a plan start date greater than the plan end date on file with the carrier. Please review and adjust plan start date.	plan_start_date	Failure
The platform has reported a benefit start date for this plan that is invalid according to the carrier's rules. Please provide a valid benefit start date.	plan_start_date	Failure
The effective date provided for this coverage is too far in the future. Please send effective dates within plan guidelines.	plan_start_date	Warning
Reinstated member with coverage start date more than 1 day before previous term date. Start date updated to previous term date plus 1 day.	plan_start_date	Info
Group Number, Class, Department ID
The platform has reported a plan selection that is invalid according to the carrier's rules. Please provide a valid plan election and benefit start date.	plan_id	Failure
Volume
The platform has reported a coverage volume that conflicts with the carrier's reported value. Please confirm the coverage volume.	plan_volume	Warning
The platform has reported a coverage volume for this plan that is invalid according to the carrier's rules. Please provide a valid coverage volume.	plan_volume	Warning
The platform has not reported a coverage volume, but the carrier requires a value. Please provide a coverage volume.	plan_volume	Failure
The member must complete the Evidence of Insurability process and receive approval for the elected benefit amount	plan_volume	Warning
Subscriber
The platform has reported this subscriber with active coverage, but the carrier has not reported a value. Until this Coverage Period is in Production, please update the carrier using your current administrative method.	subscriber	Info
The platform has reported a name that is invalid according to the carrier's rules. Please provide a valid name.	subscriber	Failure
The platform has not reported a subscriber with active coverage, but the carrier has reported a value. If the subscriber should be enrolled, please add their active coverages to the platform. If the subscriber should not be enrolled, please provide a termination date for their coverages.	subscriber	Warning
Carrier requires documentation and verification of an employee’s payroll deductions for the product and timeframe. Please provide documentation to be shared with the Carrier.	subscriber	Failure

Standard Messages Visible to Platform

Standard Message	Parameter	Severity
Social Security Number
The carrier system flagged this member as a potential duplicate. Ideon will review the member and reply with next steps.	social_security_number	Failure
Coverage
Enrollment indicated, but member is already active	coverage	Warning